1. What does Smart Matrimony do to protect against fake profiles and spam?
All profiles are reviewed before they are approved by Smart Matrimony.
2. Do you check profiles?
Yes. Every single profile is checked to help ensure authenticity and decency.
Any changes made to profiles, including the addition of pictures, is first reviewed by our Admin Team before being approved. Until such changes are approved they are not visible to other users.
3. I've received some spam. What should I do?
Report it. Please use the 'Contact Us' section to tell us about the spam you have received and the Smart Matrimony team will address it is a matter of priority. You can also report the user by using the 'Report' button on the profile page.
4. Will you ever ask me for my password?
Smart Matrimony will never ask you for your password. Always keep this safe.
5. Should I send personal information in my messages to other users?
Meeting someone online that you like can be very exciting! However one should also take certain precautions when interacting with others online. Take your time to get to know the person. This allows you to assess their authenticity. Be particularly vigilant if someone is asking for your personal information. If someone wants to communicate with you outside of Smart Matrimony providing an email address can be a good first step as it can validate the authenticity of the individual. It may be wise to create a separate email account used for this type of interaction. Be particularly wary of users who are impatient and demand your phone number very quickly. Most of all, never provide any kind of financial information to other users. The question to ask yourself in all your online interactions is ... if this person asked me this in real life how would I respond?
6. What should I do if people ask me for my email address/phone number?
We recommend you communicate with users via Smart Matrimony until you have gotten to know them and have developed a certain amount of trust. This way you can be sure that any inappropriate behaviour can be flagged and investigated.
Always take your time in getting to know someone first and assessing their authenticity before providing any personal information. Be particularly vigilant of those who ask for such information very quickly and those who ask for any kind of financial information.
7. How do I know the person I am talking to is genuine?
Smart Matrimony reviews every profile before it is approved and only paid members can communicate with you.
You can also look out for indicators such as if someone asks for your personal contact details very soon after you first start talking. If someone is 22 and claims to be a surgeon ... is that realistic? Always be wary of people asking for money ... this is a sure indicator of a scam and you should cease communication and notify Smart Matrimony immediately.
8. Another member is asking me for money. What should I do?
If another member is asking for money this is a strong indicator of a scam. Cease communication immediately and report the user using the 'Report' button on the profile page. You can also inform Smart Matrimony via the 'Contact Us' page.