Smart Matrimony Ltd

Privacy Policy

 

Smart Matrimony respects your privacy and has developed this Privacy Policy to illustrate how we are committed to the protection of your privacy and your personal data.

This policy describes:

- The protection of your personal information and data security

- What data and information we collect

- The purpose of collecting the data and information and how we use it

- Our legal basis for processing data

- How we store and transfer data

- What rights you have under GDPR

- How you can exercise your rights under GDPR

- Data retention and account deletion

- How we will notify you of changes to this policy

- How to contact us with questions

 

We encourage you to read this Privacy Policy carefully when using our website or services. By using our website, you are accepting the practices described in this Privacy Policy.

Finding a suitable partner for you requires collecting personal data to process and use. As a reputable matchmaking service we place great emphasis on the responsible use, processing and protection of your data. Therefore, we have established a comprehensive system of technical and organisational measures that aim to provide maximum data security:

(a) For example, all the data that you send to us after registration or Login (e.g. contact information, profile information, payment information when ordering a paid membership) is SSL-encrypted (Secure Socket Layer).

(b) Firewalls protect the information from unauthorised access.

(c) Access to your information is granted only to a few selected and properly trained personnel and only with the intention and purpose of providing you with the best service.

Our Privacy Policy has been drafted in compliance with the relevant European Union data protection law (GDPR).

Since contact with other Smart Matrimony users is always made via a private messaging system, at no point will your personal contact details, such as email address or full name, be transmitted. Only you can decide for yourself if and when you provide such information to your Smart Matrimony contacts. For this, we advise you to heed our guide to safely interacting with others online as found in the FAQs.

 

1. The protection of your personal information

The website is operated by Smart Matrimony Ltd, a company registered in England and Wales with company number 10684586. It is the responsible entity and data controller for the purposes of the GDPR.

Smart Matrimony Ltd is a reputable internet site that helps you to find the right partner for you. The protection of your personal information is very important to us. We comply with the requirements of the GDPR.

In order for Smart Matrimony Ltd to operate effectively, personal data are collected, processed or utilised ("used"). We can, for the purposes of advertising, market research and to improve our services further analyse user profiles, but only if you have not made use of your legal right to object to this use of your data at any time.

In the following sections, we explain in more detail how we ensure the protection of your personal data and what data will be used in what way if you decide to use the Smart Matrimony service.

If you have questions or concerns on any aspect of this Privacy Policy, our customer service is at your disposal at any time. You can reach our customer service via the Contact Us page on the website.

 

2. Data security and protection

All information you submit at and during registration or login to us (e.g. contact information, profile information, payment information when ordering a paid membership etc) is encrypted. This encryption protects the confidentiality of data exchanged between you and our web server, and helps to prevent any misuse of data, e.g. by interception.

The encryption technique we use is SSL (Secure Socket Layer). It is an accepted and widely used technology. In view of our databases, all technical precautions have been taken to save your data in a secure environment. Access to your information is limited to only a few selected employees and will be granted only for the purposes of the provision of this service, quality control, the review of complaints and for preventing fraud.

 

3. Collection, processing and use of data

Smart Matrimony is a service on the internet that brings people together who are looking for marriage. To provide this service, we collect, process and use a range of personal information.

The type of information we collect in order to provide this service is listed below (this list is not exhaustive):

-Name

-Email address

-Age

-Location

-Gender

-Education and occupation

-Marital status

-Ethnicity and nationality

-Your appearance

-Your religion

-Your ideal marriage partner

-Hobbies and interests

- Your personality

The information that we collect includes Special Categories of personal data such as your ethnicity and religion. Under the rules of the GDPR such data can only be processed with your explicit consent. By using our website, you are accepting the practices described in this Privacy Policy and do so by explicitly agreeing to this Privacy Policy as part of the registration process.

Direct contact information (e.g. Name, e-mail address) does not appear on the profile and is therefore not visible to other members.

The collection of personal data at Smart Matrimony is carried out with the principal aim of giving the customer a safe, smooth, efficient, and personal experience. The data is therefore used to provide the services requested and desired by the customer.

 

The information collected is used for four main purposes:

 

1. Creation of the user's profile

Other members can see your profile information, entries and photos on Smart Matrimony .

b) Your profile - and thus your profile information and uploaded photos - is suggested to other members as part of our matching method. The matching can be switched off in your account by hiding your profile from the Profile page. When hidden, your profile will not be suggested to any other member.

c) Other members can see when you visit their profile page. Conversely, you can also see which members have visited your profile. This is an essential element of the contact between members. In general, it is an important part of the services of social networking sites. As a result, this feature cannot be turned off via the user account.

d) Other paid members can send you messages. However, at no point does Smart Matrimony give out or disclose your e-mail address. Messages are only sent through your Smart Matrimony mailbox. You have the ability to "block" any undesirable contact if you would like to prevent such users from contacting you.

e) Smart Matrimony sends various notifications via e-mail to every registered user.

i. In the context of customer relationship and customer service messages, we will inform you if, for example, you have been sent a message, been favourited or if you have new matches. You can regulate which notifications you receive from your Profile Page.

ii. We will also send you news, general updates, information and special offers pertaining to Smart Matrimony , such as tips and useful information about the partner search, surveys and special offers. You can regulate which notifications you receive from your Profile Page. You may also unsubscribe by following the unsubscribe link in a received email.

iii. Information messages pertaining to the service, such as the confirmation of a paid membership, customer service contact, and on the conclusion of a paid membership in the form of contract documents, payment processing information, etc., are part of our service and therefore cannot be cancelled.

iv. We hereby notify you that we carry out statistical analysis on the opening and viewing behaviour of our emails. This is done with the help of small graphics that are embedded in the messages (called pixels). If you do not wish to have your viewing behaviour analysed, you can disable graphics by default in your email client. For more information, please see instructions offered in your email client, i.e. Microsoft Outlook. Once images are deactivated, the messages are not displayed in full, and message functionality may be limited.

f) Smart Matrimony sets a filter to protect users from inappropriate keywords in received messages.

 

4. Use of Cookies and similar tracking technologies

Cookies provide information regarding the computer/device used by a visitor. We employ the use of cookies, and may use similar tracking technologies, to gather information about your computer/device, in connection with the performance of our services and in order to improve our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish.

 

5. Our legal basis for processing data

We collect and use the data that we have in the ways described above:

i. As necessary to provide to you the services for which you have registered with Smart Matrimony ;

ii. Consistent with your consent, which you provide during the registration process by checking the 'I accept the Terms and Conditions and the Privacy Policy' box. You may revoke this consent at any time by deleting your account.

6. Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. Such storing or processing is only carried out by reputable entities deemed to provide adequate levels of protection for your personal data as required by the GDPR.

Smart Matrimony uses sub-processors to process customer data.

Sub-processor Obligations. Smart Matrimony shall: (i) enter into a written agreement with the Sub-processor imposing data protection terms that require the Sub-processor to protect the customer data to the standard required by data protection laws; and (ii) remain responsible for its compliance with the obligations of this Privacy Policy and for any acts or omissions of the Sub-processor that cause Smart Matrimony to breach any of its obligations under this Privacy Policy.

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately we cannot guarantee, with complete certainty, that the sending of information via the internet is totally secure and on occasion such information can be intercepted. Therefore, we cannot guarantee, with complete certainty, the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

We have established a comprehensive system of technical and organisational measures to help ensure data security such as:

(a) All the data that you send to us after registration or Login (e.g. contact information, profile information, payment information when ordering a paid membership) is SSL-encrypted (Secure Socket Layer).

(b) Firewalls protect the information from unauthorised access.

 

7. Data Transfer to Third Parties

When we transmit data to other members within the framework of the provision of the service, this is only in connection with the user name you choose. Under no circumstances do we share with other members direct contact information (such as your name, e-mail address) unless you have chosen the matchmaking service (Gold membership) and where you have agreed with your matchmaker to exchange such personal information with a suitable individual. Some data that you specified when creating your Smart Matrimony profile are always visible to other registered users. The data include, but are not limited to: User Name, Age, Location, Gender, Education, Occupation, Marital Status, Ethnicity and Nationality, Your appearance, Your ideal marriage partner, Hobbies and interests, Your personality.

Personal data will only be passed on to third parties if necessary to provide the service offered (e.g. payment processing for fee-based memberships), or if you have given us your consent or disclosure in accordance with the matchmaking service.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

- In the event that we sell any or all of our business to a potential buyer.

- Where we are legally required by law to disclose your personal information.

- To further fraud protection and reduce the risk of fraud.

 

8. Your rights under GDPR

i. Right to access and data portability

You have the right at any time to receive information about the personal data and settings we store for your account. Please note that we reserve the right to charge a fee to cover any costs incurred by us in providing you with the information.

Most of the information we store for your account can be viewed directly from your profile page.

ii. Right of rectification and erasure/cancellation

You have the right at any time to receive information about the personal data and settings we store for your account, and to ask these to be corrected or deleted. Please note that we reserve the right to charge a fee to cover any costs incurred by us in providing you with the information.

Your right to erase data may be limited by legal and regulatory retention requirements that we need to consider. In addition, courts, law enforcement agencies or other authorities can demand by law to retrieve data or request information.

For information, correction or deletion requests please contact us via the Contact Us page on the website.

Most of the information that you can see on your account can be changed yourself. You can also delete your account yourself. Therefore, please only use this service if it is for information you cannot change on your own.

iii. Consent and right to objection

If we use data for a purpose which, by provisions of law, requires your consent, we will always ask for your explicit agreement and record your consent. You can revoke your given consent at any time by deleting your account. You can also object to future use of your data.

To revoke consent or make an objection, a simple message to us is sufficient. For this you can use the Contact Us page on the website.

Please note that in case of an objection against the use of certain data, it may be impossible to provide some or all of the services we offer on the Smart Matrimony platform. We are at your disposal for any questions about this.

 

9. Data Retention and Account Deletion

Your data and information will continue to be processed for as long as you have an account on Smart Matrimony .

Processing of your data and information will cease at the point you no longer have an account with Smart Matrimony .

Your right to erase data may be limited by legal and regulatory retention requirements that we need to consider. In addition, courts, law enforcement agencies or other authorities can demand by law to retrieve data or request information.

 

10. Third Party Links

On occasion we include links to third parties on the website. Where we provide a link, it does not mean that we endorse or approve that site’s Privacy Policy. You should review their Privacy Policy before sending them any personal data.

 

11. Further Information

Every Internet user should be aware that the information provided by them and published online can be accessed and saved worldwide by other Internet users. Smart Matrimony expressly points out to the user that the protection of data transmission in open networks like the Internet according to current technology can never be absolutely guaranteed. Therefore, you always need to be aware that you are moving in a public space and please treat your private data responsibly.

 

12. Notification of changes to this Privacy Policy

We'll notify you when we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using Smart Matrimony .

We will notify you via email and will also post notifications on the website.

 

13. How to contact Smart Matrimony with questions

The data controller responsible for your information is Smart Matrimony Ltd, whose registered office address is:

 

Smart Matrimony Ltd

smartmatrimony.com is a trading name of Smart Matrimony Limited, a company registered in England and Wales with company number 10684586

Smart Matrimony Ltd can be contacted online via the Contact Us form found on the website or by email at:

admin@Smart Matrimony.co.uk

You also have the right to lodge a complaint with Smart Matrimony Ltd's lead supervisory authority, the Information Commissioner's Office (www.ico.org.uk), or your local supervisory authority.